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Technical Support Specialist

Location : Athens, OH
Reference Code : 3636B
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Biotechnology

Job Description :
Technical support specialist needed for a large employer in Athens, Ohio. Will be responsible for providing technical support to medical professionals, sales representatives, and laypersons primarily via the telephone. 



  • Respond to global technical support inquiries and complaints, and troubleshoot as needed.

  • Data entry of all inquiries, complaints, orders, and follow-up with customers and sales representatives.

  • Support domestic sales, marketing, and customer service with product issues and customer conflicts.

  • Responsible for initiating and coordinating returns.

  • Assist with managing and maintaining the instrument tracking module in an ERP system.

  • Support global sales, marketing, customer service and international office staff with product issues and customer conflicts.

  • Provide technical expertise as required (i.e., training, field work, trade shows, new product launches, etc.).

  • Compile and analyze customer survey data.

  • Take a leadership role in proactively working with other departments to resolve any potential discrepancies as well as the resolution of any complaints.

  • Maintain product references and bibliographies.

  • Miscellaneous administrative responsibilities, i.e., copying, faxing, ordering, filing, etc.


This is a direct-hire, full-time position, hiring ASAP. The schedule is Monday through Friday, 8 a.m. to 5 p.m. This company offers a comprehensive benefits package and the pay is commensurate with experience. 

Required Qualifications :

Education and Experience:


  • B.S./B.A. in Life Sciences, or equivalent experience.

  • Ability to accept ownership and responsibility for meeting deadlines.


 Knowledge/Skills:


  • Strong technical skills regarding principles of product technology and disease processes as they relate to our products.

  • Good communication (speaking and listening) and interpersonal skills.

  • Good telephone skills/phone manner.

  • Solid organizational/time management skills.

  • Good follow up skills.

  • Good understanding of computer skills.

  • Must be able to quickly learn new programs and/or modifications to the existing system.

  • Ability to work well under pressure and prioritize multiple tasks while maintaining a positive attitude.

  • Attention to detail.

  • Ability to handle highly confidential subject matter.

  • Ability to accept direction and constructive criticism.

  • Ability to handle time sensitive projects with short notice.

  • Ability to handle multiple tasks in a fast-paced environment.




 

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